Privacy Policy

Last Updated: 31st May 2024

Welcome to Hertford Glass Windows Doors and Conservatories Limited, T/A Hertford Glass (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information from you:

Email address
Phone number
Postal address
Payment information (if applicable)
Any other information you provide to us voluntarily

1.2 Non-Personal Information

We may collect non-personal information about your visit, including:

Your IP address
Browser type and version
Operating system
Referring website
Pages you view on our site
Date and time of your visit

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and improve our services
To process transactions
To send periodic emails regarding your order or other products and services
To respond to customer service requests
To administer contests, promotions, or surveys
To analyse website usage and improve our website

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

3.2 How We Use Cookies

We use cookies to:

Understand and save your preferences for future visits
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future
Keep track of advertisements
Analyse and improve the performance and functionality of our website

3.3 Types of Cookies We Use

Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.
Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functional Cookies: These enable the website to provide enhanced functionality and personalization.
Targeting Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

3.4 Managing Cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled, which may affect your site experience and some of our services may not function properly.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information
Object to the processing of your personal information
Request the restriction of processing of your personal information
Request the transfer of your personal information to another party

To exercise any of these rights, please contact us at the address below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Phone: 01992 582 351
Address: Hertford Glass, 26 Ware Road, Hertford, SG13 7HH